Frequently Asked Questions

Everything you need to know about shopping with MASTER USA.

What are your standard shipping times?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

MASTER USA accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package's progress.

Do you offer international shipping?

Currently, MASTER USA primarily ships within the United States. We are working on expanding our international shipping options in the near future.

Are your products covered by a warranty?

Yes, all our products come with a standard 1-year manufacturer warranty against defects in materials and workmanship to ensure the highest quality for our customers.