Returns & Exchanges

At MASTER USA, we stand behind the quality of our products and offer a 30-day return policy for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.